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WTD Empower Your Resources

Our main commitment is to attract and train talent while providing advanced technical support to our customers.

Thanks to a dedicated internal organization, World Trade Display ensures global assistance, maintenance, and monitoring, meeting the needs of various industries with precision.

The R.M.A. (Return Merchandise Authorization) process is an integral part of our service: we efficiently handle replacements and repairs of defective products, both under warranty and beyond.

Request your R.M.A. number

Return Merchandise Authorization

To obtain authorization for the return of goods, please fill out the form below with all required information. Incomplete forms will not be processed by our technical department.

The generated R.M.A. number must be clearly displayed on the outside of the package.
Without this number, no returns will be accepted.

Products must be shipped exclusively via international couriers (no postal services) and delivered to our premises freight prepaid.

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R.M.A. TERMS AND CONDITIONS

(get off to accept the conditions)

Art. 1 – Scope of Application
The general conditions described herein apply to the supply of goods or services, for any purpose or reason, by our company.

Art. 2 – Electromagnetic Compatibility and Safety
Our company certifies that the supplied products comply with the applicable standards on electromagnetic compatibility and safety. Any mandatory declarations are detailed on the product labels or plates, as well as in the technical documents attached or available from us. Recipients are required to use or sell the supplied goods while ensuring the integrity, completeness, and accessibility of this information.

Art. 3 – Warranties
The products and services supplied are covered by our company’s warranty under the terms and conditions stated in this document. The warranty period starts from the product’s manufacturing date or the completion date of the requested service. The warranty is limited exclusively to the normal operation of the supplied goods and the result of the rendered service. Restoration of normal operation will be carried out at our service center. Our company assumes no responsibility for the operation of goods under weather or technical conditions other than those prescribed and specified in our technical documentation. We explicitly deny any liability for direct or indirect damages not resulting from malfunction. The warranty becomes void in case of non-payment by the buyer.

Warranty Details
The warranty for all products marketed by World Trade Display complies with the European standard of 2 years of warranty (1 year for the panel) and is managed directly by World Trade Display, under the terms and conditions set forth herein. The product must be returned carriage paid, in its original packaging, and without any structural damage.
The warranty does not apply in the following cases:

  • If the label bearing the device’s serial number has been altered or tampered with;
  • Damage or breakage caused during transport;
  • Damage or breakage resulting from vandalism, natural disasters, or deliberate acts;
  • Incorrect or improper installation of the product;
  • Inadequacies or anomalies in the electrical system;
  • Carelessness, negligence, or misuse of the product;
  • Failure to comply with user instructions;
  • Interventions for presumed errors or poorly performed checks;
  • Unauthorized interventions on the product.

In any case, interventions or tampering with supplied goods by unauthorized persons immediately void the warranty. We have thoroughly examined, to the best of our knowledge and within production practices, the issue of preventing tampering by persons attempting to deliberately alter product functionality. However, we accept no responsibility for any unlawful behavior or resulting damage.

Art. 4 – Deliveries
The goods are considered delivered from the moment and at the place they are handed over to the carrier or forwarder. Our company therefore assumes no responsibility for total or partial loss, damage, or delay related to transport. The recipient must carefully note on the delivery documents, at the time of receipt, any defects or visible damage to the goods. The buyer’s refusal to accept or collect all or part of the ordered goods does not suspend the payment obligation.

Art. 5 – Right of Retention
The supplied goods shall remain the property of our company until full and effective payment of the agreed price.

Art. 6 – Returned Goods
The return of defective goods or goods for repair must be explicitly authorized by us. We reserve the right to refuse the return or to designate a different destination for it. Responsibility for returned goods is assumed by us only from the moment of actual delivery to the address provided by the buyer.

Art. 7 – Applicable Law and Jurisdiction
Supplies covered by these general conditions are governed by Italian law. Any disputes arising shall fall under the exclusive jurisdiction of the Court of Rimini, Italy.

I ACCEPT THE CONDITIONS