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WTD Empower Your Resources

Our main commitment is to attract and train talent while providing advanced technical support to our customers.

Thanks to a dedicated internal organization, World Trade Display ensures global assistance, maintenance, and monitoring, meeting the needs of various industries with precision.

The R.M.A. (Return Merchandise Authorization) process is an integral part of our service: we efficiently handle replacements and repairs of defective products, both under warranty and beyond.

Request your R.M.A. number

Return Merchandise Authorization

To obtain authorization for the return of goods, please fill out the form below with all required information. Incomplete forms will not be processed by our technical department.

The generated R.M.A. number must be clearly displayed on the outside of the package.
Without this number, no returns will be accepted.

Products must be shipped exclusively via international couriers (no postal services) and delivered to our premises freight prepaid.

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R.M.A. TERMS AND CONDITIONS

(get off to accept the conditions)

Art. 1 – Scope of Application
These general conditions apply to all supplies of goods and services provided by our company, regardless of their purpose.

Art. 2 – Electromagnetic Compatibility and Safety
All supplied products comply with current standards on electromagnetic compatibility and safety.
Mandatory information is shown on labels, nameplates, and technical documentation attached or available upon request.
The customer must use and market the products while ensuring the correct transmission and preservation of such information.

Art. 3 – Warranties
Products and services are covered by the company warranty under the terms described in this document, effective from the product manufacturing date or from the completion of the service.
The warranty covers only the normal operation of the supplied product or service.

  • Any repairs will be carried out at our technical center.
  • We do not accept responsibility for malfunctions caused by environmental or technical conditions not in compliance with our specifications.
  • Direct or indirect damages not deriving from product malfunction are excluded.
  • The warranty is void in case of non-payment by the buyer.



Art. 4 – Deliveries
Goods are deemed delivered at the time they are handed over to the courier or carrier.
Our company is not liable for theft, damage, or delays during transport.
Any visible defects must be reported by the customer on the delivery documents at the time of receipt.
Refusal to accept the goods does not suspend the payment obligation.

Art. 5 – Retention of Title
The goods remain the property of our company until full payment of the agreed price has been made.

Art. 6 – Returned Goods
The return of defective products or items for repair must be expressly authorized in advance.
We reserve the right to refuse unauthorized returns or to provide alternative destinations.
Our responsibility starts only from the moment of actual receipt at the authorized address.

Art. 7 – Governing Law and Jurisdiction
Supplies are governed by these general conditions and by Italian law.
Any disputes shall fall under the exclusive jurisdiction of the Court of Rimini.

I ACCEPT THE CONDITIONS